Welcome Back. Got any questions?
The Wild Center is reopening – with a few changes – on July 15. We understand there may be some questions while you’re planning your visit. If you have a question you’re not seeing an answer to, please email us.
When will you be reopening?
The Wild Center will begin welcoming guests back on July 15. Ticket reservations begin Monday, June 29.
How do I reserve my visit? Can I purchase tickets when I arrive?
Beginning Monday, June 29, you can choose a specific date and time for your visit through our new online reservation system which will be available at wildcenter.org/visit. Reservations may also be made by phone or by email. Reservations must be made prior to your arrival.
What about the indoor exhibits and amenities?
During the first phase of reopening, The Wild Center’s indoor portion including exhibits, the Flammer Theater, Wild Supply Co. indoor gift shop and the Waterside Cafe (restrooms excepted) will remain temporarily closed. Visitors are encouraged to pack picnic lunches as limited pre-packaged snacks will be available. Curbside pickup of Wild Supply Co. items ordered online will also be available.
How many people can be in my group?
According to NY’s Phase 4 Guidelines groups at The Wild Center must be no larger than 10 guests.
How many people will be allowed each day?
The Wild Center will limit capacity to 600 guests per day. This is to promote physical distancing while keeping guests, staff and our community safe.
How are you keeping visitors safe?
As a part of our phased reopening, only the outdoor portion of The Wild Center campus will be open. All Wild Center visitors, as well as staff and volunteers, will be required to wear face coverings at all times. Hand sanitizing stations will be available throughout the campus. Wild Center staff will also frequently clean and disinfect high traffic areas and restrooms. We also ask that visitors follow one-way directional signage and ground markings which have been installed to help visitors better navigate common areas while practicing physical distancing.
Am I required to wear a face covering?
Yes, according to NY Forward guidelines, all guests (ages 2 and up), as well as staff and volunteers are required to wear a face covering.
Will I be able to see the otters?
Although visitors will not have access to indoor otter exhibit, we are bringing guests behind-the-scenes to catch a glimpse of the otters in the outdoor otter play yard—a spot normally off-limits to visitors.
Are the time slots listed on the reservation page the time my party should plan to show up? Or the amount of time we're allowed at The Wild Center?
The times listed on our reservation pages represent when guests should expect to arrive at The Wild Center. Once here, please feel free to stay as long as you like. The Wild Center closes at 5pm.
What if I'm late for my reservation?
If you know you will be late, please call us or send us an email. Due to limited capacity, we can not guarantee that reservations will be able to be exchanged for a later time that same day.
Are the trails ADA accessible?
The paved path leading to Wild Walk, Wild Walk itself, and the gravel path around Greenleaf Pond are ADA accessible. The other trails are open for guests, but are not graded for accessibility.
Can I shop at The Wild Supply Co. and buy lunch at The Waterside Cafe?
Although the physical Wild Supply Co. will remain temporarily closed, visitors are encouraged to shop online and grab items at designated curbside pick up locations. The Waterside Cafe menu will be limited to grab-and-go snacks only. Guests are encouraged to bring food from home and picnic in designated areas.
Can I use cash at the Outpost or Kiosk?
At this time, The Wild Center has gone paperless. It is recommended that all visitors use cashless payment options, including debit or credit cards
What about bathrooms?
Indoor bathrooms will remain open and will be sanitized on a regular basis by Wild Center staff. Composting bathrooms are also located on either side of the parking lot.
When will indoor exhibits and amenities open?
Select interior spaces and exhibits are included in our second phase of reopening. Although we do not have an exact date, yet, an The Wild Center is continuously planning and staying in touch with local and state health authorities for recommendations on indoor facilities.